Refund Policy

Refunds

Effective Date: 6/22/24

Location: Two Creative Cuties, Manito, Illinois, USA

Overview

At Two Creative Cuties, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we’re here to help. This refund policy outlines the terms and conditions for refunds, exchanges, and returns.

Returns

  1. Eligibility: To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
  2. Time Frame: You have 30 calendar days to return an item from the date you received it.
  3. Proof of Purchase: To complete your return, we require a receipt or proof of purchase.

Refunds

  1. Inspection: Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you of the status of your refund after inspecting the item.
  2. Approval: If your return is approved, we will initiate a refund to your original method of payment.
  3. Processing Time: You will receive the credit within a certain amount of days, depending on your card issuer’s policies.

Exchanges

  1. Defective or Damaged Items: We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at Contact Us and send your item to: PO Box 621, Manito, IL 61546-0621.

Shipping

  1. Return Shipping Costs: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
  2. Exchange Shipping Costs: Depending on where you live, the time it may take for your exchanged product to reach you may vary.

Non-Returnable Items

Certain types of goods are exempt from being returned, such as perishable goods, custom products, and digital downloads. Please contact our customer service for more information on non-returnable items.

Contact Us

If you have any questions about our refund policy, please contact us at:

Email: Contact Us

Address: PO Box 621, Manito, IL 61546-0621